Careers at Tigh-Na-Mara

Join our fun-loving 300+ strong Tigh-Na-Mara family and learn what makes us one of the best places to work on Vancouver Island.

Guest Services Supervisor

Awe-inspiring views on 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in BC, 2 award-winning restaurants, 10, 000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort Recreation Program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada make Tigh-Na-Mara a wonderful place to play and to work.

Our shared goal is to deliver the best guest experience on Vancouver Island with a highly engaged and accountable team.

JOB SUMMARY

The role of the Guest Services Supervisor is to ensure our Guest Service Agents are supported on a daily basis. This role is the first point of contact for escalated guest concerns either on the phone or in person. This is a very hands-on role and superior communication skills are a must.

Job Duties:

• Supervise all Guest Service Agents
• Complete daily Supervisory check lists
• Liaise with Sales Team on group business
• Cash reconciliation
• Deal with escalated guest issues
• Training team members
• Assist at Guest Service Agents with guest reservations as needed
• Cover breaks for team members, including front desk
• Assist at Guest Service Agents during busy check in or check out
• Carry the Emergency phone if First aid certified
• Projects as assigned
• Other duties as assigned

Skills required: 

• Strong computer skills
• Excellent communication, both oral & written
• Excellent leadership skills
• Multi-tasking
• First Aid Level 3 would be an asset
• High level of guest service skills
• Time management
• Job Skills Training
• Mentoring & coaching team members

Compensation

• $21.50 per hour

• Extended Health & Dental Benefits available after three months of employment to Full Time Team Members