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Careers at Tigh-Na-Mara

Join our fun-loving 300+ strong Tigh-Na-Mara family and learn what makes us one of the best places to work on Vancouver Island.

Guest Services Supervisor

Awe-inspiring views on 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in BC, 2 award-winning restaurants, 10, 000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort Recreation Program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada make Tigh-Na-Mara a wonderful place to play and to work.

Our shared goal is to deliver the best guest experience on Vancouver Island with a highly engaged and accountable team.

JOB SUMMARY

The role of the Guest Services Supervisor is to ensure our Guest Service Agents are supported on a daily basis. This role is the first point of contact for escalated guest concerns either on the phone or in person. This is a very hands-on role and superior communication skills are a must.

Job Duties:

  • Supervise all Guest Service Agents
  • Complete daily Supervisory check lists
  • Liaise with Sales Team on group business
  • Cash reconciliation
  • Deal with escalated guest issues
  • Training team members
  • Assist at Guest Service Agents with guest reservations as needed
  • Cover breaks for team members, including front desk
  • Assist at Guest Service Agents during busy check in or check out
  • Carry the Emergency phone if First aid certified
  • Projects as assigned
  • Other duties as assigned

Skills required: 

  • Strong computer skills
  • Excellent communication, both oral & written
  • Excellent leadership skills
  • Multi-tasking
  • First Aid Level 3 would be an asset
  • High level of guest service skills
  • Time management
  • Job Skills Training
  • Mentoring & coaching team members

Compensation

  • $21.50 per hour

  • Extended Health & Dental Benefits available after three months of employment to Full Time Team Members

​Tigh-Na-Mara employment perks and benefits

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