covid-19

The Tigh-Na-Mara Difference

We're committed to keeping you safe and providing the best experience possible during this period.
If you need to cancel, we're flexible.

Plus, not only do we not have resort fees... we also don't have closed corridors or elevators!

Spaced amongst 22 forested and oceanview acres of West Coast forest our unique 192 accommodation units all offer immediate access to private outdoor space and are connected exclusively by open-air corridors, stairs and ramps. Come relax and unwind on 3 kms of sandy beach, local trails or in the comfort of your unit.

During this period, we've remained active in making our Resort better and better: dozens of projects have been completed. 
​We’re excited to welcome you back to Tigh-Na-Mara and show you what we've been up to!

Reconnect in nature!

Re-Openings

• The Grotto Spa has reopened exclusively for guests enjoying a new exclusive full or half day package. Please find our full reopening statement at the bottom of this page. New procedures will include a combination of physical distancing where possible, physical barriers, improved sanitation protocols and the required use of personal protective equipment (PPE) by both guests and team members.
• Cedars Restaurant & Lounge is now open!
• The Pines Gift Shop is now open.

• Pool House Hours of Operation:

  September – June

  Monday-Thursday: 10am - 6:00pm

  Friday: 10am - 10pm (9-10pm adult only)

  Saturday: 8am - 10pm (9-10pm adult only)

  Sunday: 8am - 6:00pm

  July – August

  Daily: 8am-10pm (9-10pm adult only)

What to expect when you arrive

• Lobby and other public spaces have signage, spacing, adjusted occupancies, plexiglass shields, sanitization stations and more frequent cleaning of all surfaces & touch points.
• Our Team Members have all received training on hand hygiene, physical distancing and use of PPE.
• Please note: we are unable to guarantee early check ins and late check outs due to enhanced cleaning and buffer periods in rooms.

Housekeeping Considerations

Before you arrive:
In addition to our usual high cleaning standards, all guestrooms:

• Have received a thorough deep-cleaning within the past few weeks, including steam cleaning of carpets.
• Special attention given to disinfecting high-touch points including doorknobs, light switches, remote controls, telephones, toilets, sinks, faucets, garbage cans, etc.
• All linens, including sheets, towels, shower curtains, duvet covers and futon covers, are changed and laundered fresh for every guest arrival to industry standard.
• All amenities (shampoo, conditioner, body wash, lotion, toilet paper, salt & sugar packets, creamers, etc.) are replaced/restocked for every guest arrival.
• All dishware & cookware is washed and sterilized in dishwashers for every guest arrival.
• Some cookware items may have been removed and are available upon request. These are sterilized.
• In-room collateral (magazines, promotional materials, etc.) have been removed to reduce common touch points.  Please call Guest Services with any questions.
• Our vacuums have HEPA filters to capture microscopic particles including pollen, dust, bacteria and viruses.

As business levels allow:

• Guestrooms will be assigned to allow a buffer between guest stays.
• Guestrooms will be assigned to allow as much spacing between you and other guests as possible.

During your stay

• To reduce risk and promote safety for you and our Team, Housekeeping will not be providing daily cleaning service during your stay.
• We are happy to deliver any additional supplies you require.  Please call Guest Services.
• Extra bags will be provided in your guestroom to leave any dirty linens outside your guestroom by 11am daily.
• If there is any reason Housekeeping or Maintenance must enter your guestroom, they will wear new gloves & masks while they are there.
• Any items left behind will be discarded rather than kept in Lost & Found to reduce handling of guest items.

Please note:  Operating in this “new normal” economy means adjusting to frequent updates.  The descriptions above are subject to change based on recommendations from Worksafe BC, BC Ministry of Health and the BC Hotel Association.

Update: GROTTO SPA

Full Grotto Spa access has resumed, including Locker Rooms, Mineral Pool, Relaxation Lounge and Treetop Tapas & Grill exclusively for spa guests booked to enjoy a NEW Half Day or Full Day Spa Package.

In order to meet or exceed the safety guidelines of our Provincial Health Officer & WorkSafeBC and to best ensure the safety and confidence of both guests and team members, we’ve been challenged to look at how we can operate differently as we move forward in these changed times while also staying true to delivering a full “Grotto Spa Experience” to our guests.

Guests are now invited to book an Exclusive Spa Package for either a half day or full day of relaxation, featuring multiple treatments performed by a single spa provider to reduce contact, keeping “social bubbles” small. Reduced capacity within our facility provides safe physical distancing while allowing our team to focus on the elevated guest services, cleaning and sanitation protocols required to safely deliver a true Grotto Spa experience. Packages are designed to be enjoyed by individual guests, as a couple or as a small group of up to 4 guests of the same household or “social bubble.”

Guests who had previously booked a Grotto spa visit will be contacted and offered an opportunity to upgrade to one of our new Exclusive Spa Packages.

Maintenance and Upkeep are Important to our Overall Wellbeing!

For a quick visit to address immediate wellness and esthetics needs, the following services are available with advanced booking. Please note you will be taken into treatment room directly from the spa’s reception area, foregoing access to all other areas of the spa when booking the following services.

Registered Massage Therapy
Nail Care Services
Hair Salon Services

We thank you for your continued trust and patience as we work carefully and with your well-being at heart.
Paulina Alexander, Grotto Spa Director