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covid-19

The Tigh-Na-Mara Difference

We're committed to keeping you safe and providing the best experience possible during this period.
If you need to cancel, we're flexible.

Plus, not only do we not have resort fees... we also don't have closed corridors or elevators!

Spaced amongst 22 forested and oceanview acres of West Coast forest our unique 192 accommodation units all offer immediate access to private outdoor space and are connected exclusively by open-air corridors, stairs and ramps. Come relax and unwind on 3 kms of sandy beach, local trails or in the comfort of your unit.

During this period, we've remained active in making our Resort better and better: dozens of projects have been completed. 
​We’re excited to welcome you back to Tigh-Na-Mara and show you what we've been up to!

Reconnect in nature!

Re-Openings

  • The Grotto Spa will begin a gradual reopening mid-June. Please find our full statement at the bottom of this page. New procedures will include a combination of physical distancing where possible, physical barriers, improved sanitation protocols and the required use of personal protective equipment (PPE) by both guests and team members.
  • Cedars Restaurant & Lounge will begin a gradual reopening June 8. With safety protocols in place, the experience will look different as we navigate this "new normal." Please find our hours below:
    • Breakfast: 7:30am to 11am (take out only) - Custom coffee, assorted breakfast sandwiches, yogurts and bagels.
    • Lunch - 11am to 4pm (take out only)  - Limited lunch menu.
    • Dinner - 4 to 9pm (open for dine in guests) - Updated take out offering, pizzas, plus new Dinner For 2 or Dinner For 4 shared plates meal packages.
    • PLUS: half price appies (Tues + Wed), Happy Hour (Thurs - Mon, 4pm - 6pm). Both features will be available on the patio this year when open.
  • The Pines Gift Shop will re-open Wednesday June 17.
  • The Pool House (including Fitness Room, Pool and Whirlpool but excluding Sauna) will re-open Monday June 15. Operating hours will be as follows:
    • June Midweek: 10am to 6:30pm (Sun - Thu)
    • June Weekends: 8am to 10pm (9 to 10pm Adult only) (Fri/Sat)
    • July & August: 8am to 10pm daily. 

What to expect when you arrive

  • Lobby and other public spaces have signage, spacing, adjusted occupancies, plexiglass shields, sanitization stations and more frequent cleaning of all surfaces & touch points.
  • Our Team Members have all received training on hand hygiene, physical distancing and use of PPE.
  • Our Cedars Restaurant is open for takeout between 12-7pm. Our 2 for 1 pizza special is currently running daily. Menu Here

 

Housekeeping Considerations

Before you arrive:
In addition to our usual high cleaning standards, all guestrooms:

  • Have received a thorough deep-cleaning within the past few weeks, including steam cleaning of carpets.
  • Special attention given to disinfecting high-touch points including doorknobs, light switches, remote controls, telephones, toilets, sinks, faucets, garbage cans, etc.
  • All linens, including sheets, towels, shower curtains, duvet covers and futon covers, are changed and laundered fresh for every guest arrival to industry standard.
  • All amenities (shampoo, conditioner, body wash, lotion, toilet paper, salt & sugar packets, creamers, etc.) are replaced/restocked for every guest arrival.
  • All dishware & cookware is washed and sterilized in dishwashers for every guest arrival.
  • Some cookware items may have been removed and are available upon request. These are sterilized.
  • In-room collateral (magazines, promotional materials, etc.) have been removed to reduce common touch points.  Please call Guest Services with any questions.
  • Our vacuums have HEPA filters to capture microscopic particles including pollen, dust, bacteria and viruses.

As business levels allow:

  • Guestrooms will be assigned to allow a buffer between guest stays.
  • Guestrooms will be assigned to allow as much spacing between you and other guests as possible.

 

During your stay

  • To reduce risk and promote safety for you and our Team, Housekeeping will not be providing daily cleaning service during your stay.
  • We are happy to deliver any additional supplies you require.  Please call Guest Services.
  • Extra bags will be provided in your guestroom to leave any dirty linens outside your guestroom by 11am daily.
  • If there is any reason Housekeeping or Maintenance must enter your guestroom, they will wear new gloves & masks while they are there.
  • Any items left behind will be discarded rather than kept in Lost & Found to reduce handling of guest items.

 

Please note:  Operating in this “new normal” economy means adjusting to frequent updates.  The descriptions above are subject to change based on recommendations from Worksafe BC, BC Ministry of Health and the BC Hotel Association.

 

Update: GROTTO SPA TEMPORARY CLOSURE

May 25, 2020

At the Grotto Spa, our top priority has always been to bring an unparalleled safe experience of relaxation and rejuvenation to our guests, and our resolve is stronger now than ever before.  Our Spa Management Team continues to work diligently to build upon our already rigorous sanitation and hygiene standards and implement new policies and procedures to promote the health and safety of both guests and team members.  We are excited to announce that we feel confident to begin a gradual reopening of the Grotto Spa, starting mid-June.  

As social distancing is not possible in our environment due to physical touch through the delivery of spa treatments, we require adequate protocols to address the risk of transmission of Covid-19 at every stage of the Grotto Spa experience.  As such we will implement protocols that offer the highest level of protection for both team members and guests which will include a combination of physical distancing where possible, physical barriers, improved sanitation protocols and the required use of personal protective equipment (PPE) by both guests and team members. 

When we initially reopen our doors, the experience will look different as we work gradually towards our “new normal”.  Our plan will be implemented thoughtfully and cautiously over several weeks and will start with a limited offering of treatments which will NOT initially include access to locker rooms, the Mineral Pool, Relaxation Lounge or the Treetop Tapas & Grill.  Our success at each phase of our reopening plan will allow us to proceed to the next phase where we will then increase our treatment offerings and open further access to shared areas of the spa for our guest’s enjoyment.   Ideally all areas of the spa will be open for guests by the end of August 2020. 

Guests with future bookings will be contacted by a Grotto Spa team member to adjust appointment details to fit with our reopening plan, or if preferred, to postpone visits until we are further along in our reopening process.  Once these guests have been accommodated, we will open any remaining treatment space to new bookings.  

We thank you for your continued trust and patience as we work carefully and with your well-being at heart.
Paulina Alexander, Grotto Spa Director

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