CAREERS AT
TIGH-NA-MARA

Duties and Responsibilities

• Complete daily checklist
• Trouble shooting challenging guest situations while bring empathetic and responsive to guest needs
• Communicate efficiently and effectively to guest inquires and ensure follow up is completed promptly as required.
• Ensure the check in and out process is handled with the highest attention to details, which include recording each guest interaction.
• Answer all internal calls promptly within three rings with the appropriate pre-determined greeting.
• Make detailed reservations for walk in resort guests and Cedar Dining room
• Dual trained agents are to assist Reservations Agents as required
• Perform clerical and administrative duties such as filing, data entry and accurate record keeping of guest information
• Work as a team in a positive and fun environment while processing all duties with accuracy and efficiency as well as assisting co-workers in all departments related to operations.
• Overcome sales resistance and strive to meet targeted selling objectives.
• Promote resort facilities and provide information pertaining to upcoming events, activities or promotions

Job Requirements

• Excellent communication, organizational and multi tasking skills
• Ability to make decisions and adapt quickly to various situations
• Able to work shift work, weekends and holidays
• Able to work under pressure and maintain a positive work environment
• Excellent telephone etiquette
• Computer Skills (use of Property Management System, windows-based applications and keyboard/data entry)

Apply Now