Careers at Tigh-Na-Mara

Join our fun-loving 300+ strong Tigh-Na-Mara family and learn what makes us one of the best places to work on Vancouver Island.

Guest Service Agent

Awe-inspiring views on 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in BC, 2 award-winning restaurants, 10, 000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort Recreation Program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada make Tigh-Na-Mara a wonderful place to play and to work.

Our shared goal is to deliver the best guest experience on Vancouver Island with a highly engaged and accountable team.

JOB SUMMARY

The Guest Service Agent is the first and last contact at the resort for guest arriving and departing the resort. They also will take care of in-house guest requests such as booking inquiries for the Cedar Dining Room and Grotto Spa.

Duties and Responsibilities

• Complete daily checklist
• Trouble shooting challenging guest situations while being empathetic and responsive to guest needs
• Communicate efficiently and effectively to guest inquires and ensure follow up is completed promptly as required.
• Ensure the check in and out process is handled with the highest attention to details, which include recording each guest interaction.
• Answer all internal calls promptly within three rings with the appropriate pre-determined greeting.
• Make detailed reservations for walk in resort guests and Cedar Dining room
• Dual trained agents are to assist Reservations Agents as required
• Perform clerical and administrative duties such as filing, data entry and accurate record keeping of guest information
• Work as a team in a positive and fun environment while processing all duties with accuracy and efficiency as well as assisting co-workers in all departments related to operations.
• Overcome sales resistance and strive to meet targeted selling objectives.
• Promote resort facilities and provide information pertaining to upcoming events, activities or promotions

Job Requirements

• Excellent communication, organizational and multi tasking skills
• Ability to make decisions and adapt quickly to various situations
• Able to work shift work, weekends and holidays
• Able to work under pressure and maintain a positive work environment
• Excellent telephone etiquette
• Computer Skills (use of Property Management System, windows-based applications and keyboard/data entry)