CAREERS AT
TIGH-NA-MARA

Job Title:                  Guest Service Agent

Location:                 1155 Resort Dr., Parksville BC, V9P 2E3

Hours of Work:      Varied, days weekends, evenings & holidays

Position Type:         Permanent Full Time

Tigh-Na-Mara Resort is a premier oceanfront resort nestled in the heart of Vancouver Island, offering guests a tranquil escape surrounded by natural beauty. With a commitment to providing exceptional guest experiences, we are seeking a dedicated and motivated Guest Service Agent to join our team.
 

What Tigh-na-mara offers you!

• Complete daily checklist
• Trouble shooting challenging guest situations while bring empathetic and responsive to guest needs
• Communicate efficiently and effectively to guest inquires and ensure follow up is completed promptly as required.
• Ensure the check in and out process is handled with the highest attention to details, which include recording each guest interaction.
• Answer all internal calls promptly within three rings with the appropriate pre-determined greeting.
• Make detailed reservations for walk in resort guests and Cedar Dining room
• Dual trained agents are to assist Reservations Agents as required
• Perform clerical and administrative duties such as filing, data entry and accurate record keeping of guest information
• Work as a team in a positive and fun environment while processing all duties with accuracy and efficiency as well as assisting co-workers in all departments related to operations.
• Overcome sales resistance and strive to meet targeted selling objectives.
• Promote resort facilities and provide information pertaining to upcoming events, activities or promotions

Duties and Responsibilities

• The Guest Service Agent greets and welcome guests in a friendly and professional manner, check guests in and out of the hotel using the resort booking system, provide information about hotel amenities, services, and local attractions, and handling guest inquiries, requests, and complaints promptly and efficiently. They assist with reservations and ensure accurate billing for guest stays, maintain a clean and organized front desk area, and manage in-house guest requests such as booking inquiries for the Cedar Dining Room and Grotto Spa.
   

job requirements

• Excellent communication, organizational and multi tasking skills
• Ability to make decisions and adapt quickly to various situations.
• Able to work under pressure and maintain a positive work environment.
• Excellent telephone etiquette
• Computer Skills (use of Property Management System, windows-based applications, and keyboard/data entry)
• Able to stand for long periods of time.