CAREERS AT
TIGH-NA-MARA

Reporting to the Assistant Director, Rooms, the Guest Services Agent is the first and last point of contact for guests arriving and departing the resort. This role is responsible for check-ins and check-outs, answering inquiries, supporting guest requests, and assisting with reservations and in-house bookings (including Cedars Dining Room and the Grotto Spa). The ideal candidate is service-focused, professional under pressure, and thrives in a fast-paced, team-oriented environment.

• Competitive wages and benefits.
• Comprehensive training and development opportunities
• Opportunities for internal growth and promotion
• Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
• Access to all resort amenities (including pool and fitness facilities)
• A supportive and inclusive work environment
• The opportunity to work with our amazing team!

Responsibilities 

• Complete daily operational checklists to ensure consistent service standards

• Manage check-in and check-out procedures with accuracy and attention to detail

• Respond to guest inquiries promptly, professionally, and with thorough follow-up when required

• Handle complex or sensitive guest situations with empathy and a solution-focused approach

• Answer internal calls within established timeframes and greeting standards

• Create accurate reservations for walk-in resort guests

• Perform clerical and administrative tasks including filing, data entry, and record keeping

• Promote resort amenities, events, activities, and promotions to enhance the guest experience

• Support selling initiatives and strive to meet targeted selling objectives

• Work collaboratively with the Front Office team and support other departments as needed 

Qualifications

• Strong communication, organization, and multitasking skills

• Excellent telephone etiquette and guest service skills

• Ability to make decisions and adapt quickly to changing situations

• Comfortable working under pressure while maintaining a positive attitude

• Computer proficiency (Property Management System, Windows-based applications, data entry)

• Available to work varied shifts, including evenings, weekends, and holidays

Full-time and part-time available, Varied, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location, apply now to join our amazing team as a Guest Service Agent.

Please apply below with an up-to-date resume. No phone calls or in person applications please.

Pay Rate $21.00 — $26.65 per hour

Apply Here!