CAREERS AT
TIGH-NA-MARA

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.

• Competitive wages and benefits.
• Comprehensive training and development opportunities
• Opportunities for internal growth and promotion
• Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
• Access to all resort amenities (including pool and fitness facilities)
• A supportive and inclusive work environment
• The opportunity to work with our amazing team!
   

Responsibilities 

• Supervise and support Guest Service Agents

• Assist with reservations, check-ins, and check-outs

• Handle escalated guest concerns professionally

• Complete daily supervisory checklists and administrative tasks

• Support cash handling and reconciliation

• Liaise with the Sales Team on group business

• Support training, mentoring, and coaching of team members

• Cover breaks and support daily coverage needs

• Occasional overnight Duty Manager shifts (asset)

• Other duties as assigned

• Support coverage of breaks, including at the Front Desk

• Carry the Emergency Phone (if First Aid certified)

• Ability to cover occasional overnight Duty Manager shifts is considered an asset

• Support training, mentoring, and coaching for new and existing team members

• Projects and other duties as assigned 

Qualifications

• Previous Front Office / guest service experience in a hotel or resort environment required

• Strong leadership, communication, and multitasking skills

• Strong computer skills and attention to detail

• High level of professionalism and guest service focus

• Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3

Full Time, Varied, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused workplace. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location, apply now to join our amazing team as a Front Office Supervisor.

Please apply below with an up-to-date resume. No phone calls or in person applications please.

Pay Rate $24.14 — $28.70 per hour

Apply Here!