Catering Information

Food & Beverage

All food & beverage arrangements must be confirmed in writing with the Resort thirty (30) days prior to the date of the event(s), or at the time of booking if within thirty (30) days.

All food & beverage served in the Resort is to be supplied by Tigh-Na-Mara, with the exception of wedding cakes. No outside Food & Beverage may be brought into the Conference Centre.

To ensure the comfort of all resort guests, speeches, photographs and entertainment are not permitted in cedars restaurant & lounge or the Treetop Tapas & Grill.  Tigh-Na-Mara is pleased to accommodate these requests in a private room.

In accordance with B.C. liquor laws, all alcoholic beverages consumed in licensed areas must be purchased by the Resort through the B.C. Liquor Distribution Branch. Liquor service is not permitted before 11:00am or after 1:00am (12:00 midnight on Sundays).

One set menu is required for all guests.  We are pleased to work with any dietary concerns or food allergies in advance of the group’s arrival.  Substitution requests made during an event will be subject to a service charge.

Menu & room rental prices are subject to change without notice; however, menu prices will be honored sixty (60) days prior to the date of the event.

Guarantee

It is the responsibility of the client to advise the final guarantee to the Resort, seventy two (72) hours or three (3) business days prior to the event by 12:00 noon.  In the event that a guarantee has not been provided, the final number will be based on the previously discussed attendance or the actual number attending, whichever is greater.

The Resort reserves the right to provide an alternative function room best suited for the group should the number of guests attending the event or room setup differ from the original contract.

Service Charges & Taxes

All Food & Beverage is subject to a 15% service charge. Government taxes are applicable and are subject to change without notice:

Payment

A non-refundable deposit is required to confirm all functions on a definite basis. Full payment for weddings and socials events is required thirty days (30) prior to the event by a credit card.

Company cheques will be accepted for payment of a group account provided a credit application is completed and credit privileges are extended. Direct billing may be arranged pending prior approval from our Accounting Department. A credit application must be submitted a minimum of thirty (30) days prior to the function date.  Credit will not be extended to weddings or social functions.  Full payment is required 30 days in advance for all weddings and social functions.

The Resort will process invoices within seven (7) business days.  Should you wish to pay by credit card an authorization form must be provided.

Cancellation

Cancellation penalties and terms are outlined in your contract.  All deposits are non-refundable.

Contracted Suppliers

Contracted services organized by the client are subject to approval by the Resort.

Contracted services, including rentals or purchases, organized by the hotel on behalf of the client are subject to final billing and a 15% Resort Administration Fee.

Damage

The Client is responsible for damages to the Resort premises; by their guests, agents or independent contractors acting on their behalf, during the period the Resort premises are under their control. This includes damages to wall coverings or doorways from the use of strong tape, tacks, or other attachments for posters, flyers, or written material.

The use of confetti or sparkles is strictly prohibited.  The use of such material anywhere on the Resort property will result in a clean up fee (minimum $250.00).

Function Space

The Resort reserves the right to inspect and control all private functions.

Space reserved is based on an 8:00am-5:00pm or 6:00pm-1:00am time frame.  Set up and dismantle times are to be specified at the time of booking the function.  Time added to an event while on-site or changes to contracted room setups within 24 hours of a function, will be subject to a labour charge (minimum $100.00).

In accordance with government legislation, all function rooms, foyers and outdoor reception spaces are designated non-smoking areas.

Open flames are not permitted in the Conference Centre.   Votive candles or tea lights must be enclosed with the candle flame below the lip of the glass.

Shipping

As Tigh-Na-Mara Seaside Resort has very limited storage, we recommend that you arrange to have your shipment arrive no more than two (2) days prior to your event(s).  Shipments with C.O.D. status will not be accepted.  If goods are sent more than two (2) days prior to the event, a handling and storage fee may be applied.

Please arrange for your own Broker to avoid delays at the Border.  Custom Brokerage fees are to be paid in advance or billed to your own Company address.  Please do not bill to the Resort as your shipment will become a C.O.D. order.  The Resort will not accept C.O.D. orders.

Kindly arrange with the Shipping Company to have your shipment picked up from the Resort on the last day of your event. Please ensure you have filled out all the necessary information required on the bill of lading.  Storage is very limited at Tigh-Na-Mara and we will not be responsible for shipments left behind.  In the event you require assistance with shipping a handling fee will be applied.  Arrangements for assistance must be made prior to departure with your Sales & Catering Manager.

Music

SOCAN (Society of Composers, Authors and Music Publishers of Canada) requires that the users of music obtain a SOCAN license to perform, or authorize others to perform, copyright music in public.  The required license fee for an event with music will be charged based on the guidelines set out by SOCAN and the Copyright Act of Canada.  These fees, subject to change are as follows:

Room Capacity            Fee per Event – Without Dancing       Fee per Event – With Dancing

1 – 72 people              $20.56 + taxes                                                $41.13 + taxes

Up to 300 people         $29.56 + taxes                                                $59.17 + taxes

Audio Visual

Audio visual & special equipment requirements should be determined thirty (30) days prior to the date of the function. If equipment is supplied by an outside supplier the prices are subject to their confirmation.  The safety & security of all equipment is the responsibility of the Client.

Security

The Client is responsible for additional security that may be required for an event.

The Resort is not responsible for lost or stolen articles, loss of or damage to any article left at the Resort prior to, during or following a function.